Privacy Policy
At Oda Industry, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us online or offline.
1. Who We Are
Oda Industry (est. 2005) operates in Malaysia and provides customized apparel printing services. We act as the Data Controller for all personal data we collect through our website and related services.
If you have any questions, please contact:
odaind74@gmail.com
+6011-28200308
LOT 1066AA, ODA BATU 3, JALAN KAMPUNG JAWA, KAMPUNG SUNGAI KANDIS, 40460 SHAH ALAM, SELANGOR
2. What Information We Collect
We may collect and process the following types of personal data:
Identification Data: Full name, phone number, email address
Address Information: Shipping and billing address
Payment Details: Processed securely via third-party gateways (we do not store card details)
Order Information: Product selections, sizes, and history
Device & Usage Data: IP address, browser type, device info, pages visited
Social Media Interactions: Publicly available interactions with our social media platforms
3. How We Use Your Information (Purposes & Legal Grounds)
Purposes of Data Processing
| Purpose | Legal Basis |
|---|---|
| Fulfilling and shipping your order | Contractual necessity |
| Communicating with you (order updates, support) | Contractual necessity |
| Marketing & promotions (with consent) | Consent |
| Improving website experience | Legitimate interest |
| Complying with legal obligations | Legal requirement |
You may withdraw your consent for marketing at any time by contacting us.
4. Social Media Use
We use platforms such as Facebook, Instagram, TikTok, Shopee, and WhatsApp to engage with customers.
When you visit our social media pages or interact with our posts, your data may be collected by those platforms according to their own policies.
We may also receive anonymized insights about our audience from those platforms.
If you click a link to a third-party platform, their privacy policies apply.
We recommend reviewing their privacy terms directly.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze traffic
- Improve user experience
You can disable cookies in your browser settings. Some cookies may be placed by third-party tools like analytics or advertising platforms.
6. Who We Share Your Data With
We may share your data with trusted third parties to complete business operations, such as:
- Shipping providers (e.g. PosLaju, J&T)
- Website & hosting partners
- Marketing and analytics platforms (if used)
We ensure these partners follow data protection standards. Your data is never sold.
7. Data Retention
We retain your personal data only for as long as necessary:
- Order & billing records: 7 years (for tax/legal purposes)
- Customer support data: 2 years
- Marketing consent: until you unsubscribe or withdraw consent
- Website analytics: as per cookie expiration or anonymization
8. Your Rights
You have the right to:
- Request access to your personal data
- Correct or update your information
- Request deletion (where legally allowed)
- Withdraw consent at any time
- Object to processing based on legitimate interest
- File a complaint with a data protection authority
9. Data Protection Measures
We implement appropriate technical and organizational security measures including:
- SSL encryption
- Secure payment gateways
- Restricted access to sensitive data
- Regular security updates
10. Governing Law
Our data processing complies with the Malaysian Personal Data Protection Act 2010 (PDPA).
11. Contact & Complaints
If you have any questions or concerns, or to exercise your rights:
odaind74@gmail.com
